Refund Policy

Refund policy

Refund policy

Canceling your order

You can not cancel your order after its been placed and gone into processing.

Typically most orders are filled and shipped within 24 to 48 hours from the time they are received. Once an item is shipped the terms of our Returns Policy will take effect.

You can access the status of your order here: https://vonzano.com/tools/tracking

Returns  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.  

Contact our Customer Support at info@vonzano.com within 30 days of delivery.

To be eligible for a return, your item must be unused in brand new condition as you received it. Not damaged. It must also be in the original packaging. 

You must take a photo of the product in unused condition in original packaging along with your return postal tracking number and email it to info@vonzano.com including your order number.

You will then be issued a refund within 3-5 business days. You will receive a store credit to use anytime for the return. The store credit will be issued to the email address attached to your original order. 

Please do not send your purchase back to the manufacturer. 


Exchanges (if applicable)  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you must send a photo of the product with original packaging included in the photo to info@vonzano.com within 3 days of delivery. Once photo is inspected and approved we will honor a replacement of the item (including shipping costs). No refunds on damaged items. Once your item is replaced you are then eligible for a store credit based on "Returns" policy.

 

Damaged Items (if applicable)  

If product arrives damaged, you must send a photo of the product with original packaging included in the photo to info@vonzano.com within 3 days of delivery. Once photo is inspected and approved we will honor a replacement of the item (including shipping costs). No refunds on damaged items. Once your item is replaced you are then eligible for a store credit based on "Returns" policy.

Shipping  
To return your product, you should mail your product to: 

648 NW 156th Ave, Pembroke Pines, FL 33028

You will be responsible for paying for your own shipping costs for returning your item.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.