Help

Please allow 2-4 weeks for your order to arrive. We have dealt with a heavy flow of orders recently, and our processing times have skyrocketed.  We thank you for your patience.  Rest assured, you WILL receive your order.

 

I would like to modify or cancel my subscription

To review your membership, please log in to the following link using the email address you used to place the order. You can modify or cancel your subscription there: https://vonzano.com/tools/recurring/get-subscription-access

 

Where is my order?

You can track your order here by inputting your order number and email address.

https://vonzano.com/tools/tracking

You should have received a tracking number via the email used to place your order. You may also use that to track your order.

 

I have NOT received my order and I want a refund

We can't issue a refund based on our policies since your order is in process. Please allow up to 2-4 weeks to receive your order. You can read our policies here.

https://vonzano.com/policies/refund-policy

 

I HAVE received my order and want a refund

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a credit or exchange.  

To be eligible for a return, your item must be unused in brand new condition as you received it. Not damaged. It must also be in the original packaging. 

You must take a photo of the product in unused condition in original packaging along with your return postal tracking number and email it to info@vonzano.com including your order number.

 You will then be issued a store credit within 3-5 business days. The store credit will be issued to the email address attached to your original order. Look out for it there.

Please do not send your purchase back to the manufacturer. 

Here is a link to our refund policy you agreed to upon purchase. https:/vonzano.com/policies/refund-policy

 

I just placed an order and want to cancel it 

Your order is in processing immediately after you place it, which is already being packed to ship out. You will receive the tracking number within 3 business days via the email you placed your order.

The way to receive a refund on an order is to return the product following the instructions above under "I HAVE received my order and want a refund" 

 If you signed up for a subscription membership below is the link to access your membership information where you can modify or cancel your membership.

https://vonzano.com/tools/recurring/get-subscription-access

 I just placed an order and inputed the wrong address

You will need to go to the product page on our website and re-purchase the order with the correct address. Once you've done this please reach out to info@vonzano.com with your new order number as well as the original order number with the wrong address. We will refund your original order only if you've contacted us within 24 hours of your original purchase.

 

I was re-charged for the same product and I do not know why

You signed up for a membership, and this is why you are getting charged again. To review your subscription, please log in to the following link using the email address you used to place the order. You can cancel or modify your subscription there: 

https://vonzano.com/tools/recurring/get-subscription-access

You will be receiving tracking numbers for the re-occurring order, and will be receiving the product soon.